Kaizen Plus considers Customer Satisfaction to be a top priority, and believes that the future success depends on the high level of customer satisfaction generated through the company’s support operations.
Kaizen Plus Software follows the latest standards from CMMI® to maintain all its products and assets (Technology, Software Documentation, Testing Results, and Production Line). Every line of code is well documented and maintained in line with global quality standards.
The Kaizen Plus Support System delivers registered tickets automatically to the allocated Support Coordinator at Kaizen Plus to take necessary steps per the priority classifications of tickets and the response times agreed upon in our SLA. The Online Support System provides both parties with real-time and online reporting of all tickets, status, and response time.